Boil Water Advisory Will Be Lifted Tomorrow

EL PASO – 

El Paso Water Utilities (EPWU) is pleased to announce that ALL reservoirs have returned to adequate levels this morning. EPWU wants to thank the public for their cooperation in the mandatory water restrictions. Our crews have also been working long hours to make sure service is restored, and they will continue to respond to problem areas.

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The boil water alert should be lifted by midday tomorrow. We have continuously been testing water citywide for possible contaminants and the water quality is fine. However, as a precaution we are waiting for final tests results from the remaining areas with low water pressure before lifting the alert.Please continue to boil any water for at least one minute before consumption.

 

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Water service has been returned to customer meters citywide. Some remaining properties may still not have water service because their valves may have been turned off due to leaks, or they may be in need of repair. Please turn your valve back on, and if you need assistance call our customer service number at 594-5500.

 

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Please remember that damage to pipes on private properties are the owner’s responsibility. If you suffered significant damage to your home or business caused by broken or leaking internal plumbing, you may need to contact your insurance company to file a claim. If you did experience a large amount of water loss due to a leak, we do work with our customers though a leak adjustment program. Please contact our customer service department when you receive your bill to apply for an adjustment.

 

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Although the water restrictions have been lifted, we still ask the community to refrain from outdoor irrigation through Saturday. This will help ensure that reservoirs remain at adequate levels.

 

The water emergency was due to many factors: the freezing temperatures that caused damage to our facilitiesand lines, the rolling blackouts that EPWU participated in at the request of El Paso Electric, and tens of thousands of pipe leaks throughout the city on private properties. This caused the demand for water to be abnormally high while reservoir levels remained low and equipment is still being repaired.