El Paso Emergency Alert System FAQ’s
Q: Who is responsible for the El Paso Emergency Alert System?
A: The City/County of El Paso Office of Emergency Management (OEM) is the facilitator of the El Paso Emergency Alert System.
Q: What is the El Paso Emergency Alert System?
A: The El Paso Emergency Alert System is a reverse, emergency notification process/system.
Q: How do citizens of El Paso County benefit from this system?
A: The El Paso Emergency Alert System provides a secure and reliable way of notifying citizens about a city and/or county wide crisis or disaster.
Q: What should I expect to see on my device during an emergency?
A: Depending on the device you will see or hear a message that says EMERGENCY ALERT and this will be followed by further instructions pertaining to the crisis on hand.
Q: What happens if the incident is isolated, will I still receive an alert?
A: The system uses GIS-based mapping technology which allows the Office of Emergency Management to isolate incidents and send alerts to only those targeted area/s.
Q: When will the El Paso Emergency Alert System be used?
A: Used in these situations:
Emergency Evacuations
Natural or Man Made Disasters
Hazardous Material Incidents
Border Violence Incidents
Q: What personal information is required to register for the El Paso Emergency Alert System?
A: Citizens must create an account by supplying some basic information:
Creating a user ID and password
Email address
First and Last Name
Street Address
City
Zip Code
Check the box “Agree to website policy”
Q: What is required after the account is created?
A: Citizens need to choose their method of notification and devices. You can select several options at once and prioritize the order for the alert notifications. Alerts may be sent by:
Email
Text
Phone Call
Devices for the Deaf such as Telecommunication Device for the Deaf (TDD) and Teletypewriter (TTY)
Q: How many times may I register with the El Paso Emergency Alert System?
A: Citizens may register several times and enter various addresses, phone numbers and devices if needed. Citizens may register a home, business, friend and family member’s information.
Q: Who can I contact for assistance?
A: Ask a friend for help or visit these community partners for registration assistance:
211
Area Agency on Aging
DSHS-Division for Blind Services
DSHS- Deaf / Hard of Hearing
VOLAR
LULAC Project Amistad
Q: So how do citizens receive these emergency alerts?
A: Citizens who live within the boundaries of El Paso County have to register with the El Paso Emergency Alert System by visiting this website: EPEmergencyAlert.com